Trust, Privacy & Security
This page is maintained by Robbins Cleaning Services to answer common questions about how our website handles your information. It is editable project content and is not an independent certification or audit.
What we collect
When you request a quote, book a clean, or contact us, we collect the details you submit through our forms — typically your name, phone number, email address, service address, and notes about the job. We use this information only to respond to your request and schedule or perform the service.
We do not sell your personal information. We do not run third-party advertising trackers on this site.
How we use your information
Your contact details are used to send quotes, confirm appointments, send reminders, and follow up after a service. If you opt into email updates, you can unsubscribe at any time using the link in those emails.
Service providers we rely on
Our website and booking tools run on standard cloud infrastructure provided by reputable vendors for hosting, database storage, email delivery, and abuse protection. These providers process data on our behalf to operate the site and deliver the service you requested.
Security practices
Traffic to this website is served over HTTPS. Access to our internal admin tools requires authentication, and sensitive actions are restricted to authorized staff accounts. We apply database-level access controls so customer records are only reachable through approved code paths.
Retention
We keep quote requests and job records for as long as needed to service your account, honor warranties on our work, and meet ordinary business and tax record-keeping needs. You can ask us to delete your contact information at any time using the contact details below.
Your choices
You can request a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Email or call us using the details below and we will respond within a reasonable timeframe.
Reporting a security concern
If you believe you have found a security issue with this website or our booking flow, please contact us right away so we can look into it. Avoid testing that could disrupt service for other customers and do not access data that does not belong to you.
Contact
This page describes our current practices and may be updated as our tools or services change. It is not legal advice and is not a substitute for a signed agreement.
